Privacy Policy

Last Updated: 10/10/2025

Welcome to Axis Align Neuro & Spine Clinic, the official practice of Dr. Somesh Indora. We specialize in providing advanced Physiotherapy, Chiropractic, and Osteopathy treatments to help patients move better, feel stronger, and live pain-free.
Your privacy is very important to us, and we are committed to protecting your personal and health information.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website https://drsomesh.in/ or use our clinical services.

By accessing our website or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal and health-related information necessary to provide high-quality care and improve your experience.

  • a) Personal Information
  • Full name, gender, date of birth
  • Contact information (email address, phone number, postal address)
  • Appointment details and communication preferences
  • b) Health & Medical Information
  • Details related to your musculoskeletal, neurological, or sports-related condition
  • Medical history, reports, scans, and treatment records
  • Progress notes and feedback on treatment outcomes
  • c) Technical & Usage Data
  • IP address, device details, browser type
  • Pages visited, time spent on the site, and referral sources
  • Cookies and analytics data to enhance website functionality
  • d) Communication Data
  • Emails, contact form submissions, messages through WhatsApp or social media, or phone calls with our clinic

2. How We Use Your Information

We use your information to:

  • Provide physiotherapy, chiropractic, and osteopathy treatments tailored to your needs
  • Maintain medical records and ensure accurate follow-up care
  • Respond to inquiries, confirm appointments, and share treatment updates
  • Send health tips, recovery guidance, and service-related communications
  • Process payments and manage billing or receipts
  • Improve our services, website performance, and patient experience
  • Comply with medical, legal, and regulatory requirements

We do not sell, rent, or trade your personal or health information to any third party.

3. Data Sharing and Disclosure

We may share information only under the following circumstances:

  • With authorized healthcare staff within Axis Align Neuro & Spine Clinic for your treatment
  • With diagnostic centers or labs for tests and reports (only with your consent)
  • With payment or billing partners to process your transactions
  • If required by law, regulatory authorities, or court orders
  • In emergencies, when necessary to protect your health and safety

All third parties are bound by confidentiality and data protection obligations.

4. Data Protection and Security

We use secure digital systems and follow industry-standard data protection practices to safeguard your information.

This includes:

  • Encrypted website connections (SSL)
  • Password-protected databases
  • Restricted access to medical records
  • Regular system monitoring and backups

While we take every precaution, no method of transmission over the Internet is completely secure. We encourage you to use secure communication channels when sharing sensitive details.

5. Your Rights

You have the right to:

  • Access or request a copy of your personal/medical information
  • Correct any inaccurate or outdated information
  • Withdraw consent for communication or marketing
  • Request deletion of your information (where legally allowed)
  • Ask questions about how your data is used

To exercise these rights, please contact us via the details below.

6. Cookies and Analytics

Our website may use cookies to:

  • Understand how visitors use the site
  • Improve navigation and page experience
  • Store user preferences (if applicable)

You can manage or disable cookies in your browser settings.

7. Retention of Information

Your personal and medical information is kept only as long as necessary to provide treatment and meet legal obligations.

After the required retention period, records are securely deleted or anonymized.

8. Links to Other Websites

Our website may contain links to third-party websites (e.g., for online booking, health resources).

We are not responsible for the privacy practices of those external sites and encourage you to review their privacy policies.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in law or our services.

Any updates will be posted on this page with the revised date.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact:

Dr. Somesh Indora
Axis Align Neuro & Spine Clinic
Address: Ground Floor, #1139, 360 Degree Hotel, near Medanta Hospital, Janak Puri C Block, Sector 39, Gurgaon, Haryana, India
Phone:+91 8397-837-997, +91 8397-837-997 
Address: Plot No 1139, Service Line, opposite Medanta Hospital, Janak Puri C Block, Sector 39, Gurugram, Haryana 122003
Website: https://drsomesh.in/